How to & Videos

CISCO SPA Phone


Below is a series of videos explaining the usage of the CISCO SPA Phone.

Demonstrating how to park a call on the CISCO SPA phone

Demonstrating how to make a call on the CISCO SPA Handset

Demonstrating how to pick up a call from another CISCO SPA Handset.

Accessing the directory Cisco SPA Callwise

Demonstrating an ability to handle multiple calls on the CISCO SPA Phones.

Demonstration how to transfer a call on the CISCO SPA Handset

YEALINK W56H Phone


Below is a series of videos explaining the usage of the YEALINK W56H Phone.

Demonstrating how to transfer YEALINK W56H handset

Demonstrating how to make a call YEALINK W56H handset

Demonstrating how to put the YEALINK W56H handset on hold

Accessing the Directory YEALINK W56H Callwise

Callwise Portal


Below is a series of videos explaining the usage of the Callwise Portal

Demonstrating a new portal login for a new staff member

Adding a new national number Callwise

Demonstration on how to set up a welcome prompt

Assigning an external number to a user Callwise

Diverting calls Callwise

Demonstration on how to restrict international calls

Demonstration on how to set up an IVR Callwise

Finding SIP or VoIP credentials Advanced Callwise

Demonstrating how to set up a voicemail to email settings

Setting up a new line for a new user

Demonstration on how to use hunt groups within your company.

Demonstrating the call reporting feature

Demonstrating how to Upload and use your own Media IVR files