top of page

How To

Below is a series of videos explaining how to use the Callwise Portal, how to use the YEALINK W56H Phone, and the CISCO SPA Phone. 

Youtube-logo-large.png
What is VoIP | Callwise
01:57

What is VoIP | Callwise

In this video we go into a in-depth description about what VoIP is and how it can help your business. We go over how there are no limitations with VoIP systems and how they are very easy to use with our new system VoIP stands for Voice over IP. It means that your phone calls will be delivered to your office or business using your internet, WiFi or 4G connection instead of using traditional phone lines. Historically, a traditional system using phone lines was very restrictive and expensive as you needed to have individual wires installed directly to your premises. With VoIP you don’t need a phone line any more as you can harness your existing internet connection to run your phone system for you.There is also no limit on the number of “lines” you can have coming into your building as they are all delivered over the internet, there are also no limits on which area code your phone number has to be in. VoIP will even continue to work if you suffer from a power or internet outage in your premises. In fact, your premises can change as much as you need, simply plug your phones in wherever you happen to be in the world and you have direct access to your office phone system.With VoIP you also get extra features that would typically be unavailable to most offices, such as call conferencing, call recording, automated answering systems, call queueing and visual voicemail systems. These features were traditionally very expensive to access, but with VoIP they are now available to everybody at low cost. In some ways, using a VoIP service for your phone system is very similar to using Netflix to watch TV and video content. Netflix (or any other video streaming service) is delivered directly over the internet to whichever device you happen to be using, and in whatever location you happen to be in. Likewise, VoIP will deliver your phone calls over the internet to your dedicated VoIP phone, your laptop, your mobile phone, and - just like Netflix, in whatever location you happen to be in. If you have any other queries Visit our youtube page for more videos on everything VoIP Related Youtube - https://www.youtube.com/channel/UCLmvGUVtda6q5TzcTNo2wRA/videos Or visit our social media accounts below to get in contact Website - https://www.callwise.com Twitter - twitter.com/Callwise1 LinkedIn - https://www.linkedin.com/company/19069189/ Facebook - https://www.facebook.com/Callwise-1293864264122923/
Demonstration On How To Use Hunt Groups Within Your Company | Callwise
08:05

Demonstration On How To Use Hunt Groups Within Your Company | Callwise

In this video there will be a demonstration on how to use hunt groups within your company. We will also go over what hunt groups are and what they can do for your company. The hunt group will find someone to call. e.g if you had two groups of people sales and support and the support needed someone in sales the hunt group would ‘hunt’ someone in sales department and call them, if they did answer it would keep going to find someone. To set this up: 1 - Go into the Callwise application 2- Click on the demo PBX 3 - Click on the Groups and Queues tab 4 - Click the create a new hunt group button 5 - Name it 6 - Click Add hunt group 7 - Your new hunt group will appear in hunt groups Each hunt group will have both settings and a configure hunting tabs Settings: You're able to change the name of the hunt group Send an email when sent to voicemail - If the hunt group cant find someone they will be sent to voicemail. You will be able to receive an email with the voicemail recording and transcript of the voicemail. There will also be a delete hunt group option incase you wanted to delete the hunt group Configuring Hunt Group : 1 - Click the ‘New Rule Button’ 2 - This will begin making rules for your hunt group. 3 - There are 6 different instructions in rules ; - Call All - This will call all extensions in the business - Call All Except - This will call all extensions expect the extensions that you select - Call Extensions - This will call the selected extensions - Call external - This will call an external number that is selected or written in - Call Others - This will call all extensions that haven't be called - Call Voicemail - This will send the call to voicemail - Busy Engagement - This will send a busy dial and will apologise that everyone is busy and unable to take the call You will also be able to select the amount of time that each of the actions will be made for until they change to a new extensions. This can range from 10 seconds - 60 seconds. You can keep adding rules until you add a final rule in, final rules include either the voicemail or the Engagement. Once the hunt group is configured it will become available as an external number, you are then able to route a group to a hunt group You are also able to set up an IVR to send it to the hunt group. If you have any other queries visit our youtube page for more videos on everything VoIP Related Youtube - https://www.youtube.com/channel/UCLmvGUVtda6q5TzcTNo2wRA/videos Or visit our social media accounts below to get in contact Website - https://www.callwise.com Twitter - twitter.com/Callwise1 LinkedIn - https://www.linkedin.com/company/19069189/ Facebook - https://www.facebook.com/Callwise-1293864264122923/
Setting up a new line for a new user | Callwise
03:28

Setting up a new line for a new user | Callwise

Setting up a new line for a new user Make sure DEMO PBX and click on the Lines tab. Click the ‘Create New Lines’ Tab Line type - There are many different types of Lines Types, in this video we will be focusing on the registration line. The other types are covered in other videos. In this Video it will be focused on registration line. Registration is a full VoIP line, allowing devices to register and make calls. Voicemail boxes can only have messages received and accessed and are NOT able to make calls. Extension - The extension number to call There is also the option to put an external number in Nickname - able to name the extension to identify the number User - Assigning the line to the users login so they see their calls, recordings and own line groups. If you do not wish for the user to access to this then leave this option blank. Device - If you want to set up a new phone for a User this will be in this section however all information for this is covered in another video. Click Create when finished. The new line will appear in the registration lines If you click on the line it will come up with all the details on how the user access the line. If you have any other queries visit our youtube page for more videos on everything VoIP related Youtube - https://www.youtube.com/channel/UCLmvGUVtda6q5TzcTNo2wRA/videos Or visit our social media accounts below to get in contact Website - https://www.callwise.com Twitter - twitter.com/Callwise1 LinkedIn - https://www.linkedin.com/company/19069189/ Facebook - https://www.facebook.com/Callwise-1293864264122923/
Demonstration On How To Set Up An IVR | Callwise
06:31

Demonstration On How To Set Up An IVR | Callwise

Demonstrating how to set up an IVR within the Callwise system. We will also explain what an IVR is as well as giving a step by step guide. From the main panel in Callwise click on IVRs Click create new IVR Name the IVR The extension setting will be automatically assigned Click on the green Create IVR button The page will reset and your new IVR will be in your IVRs. Click on the configure button on the right hand side. This will bring up another menu Make sure the correct media file has been selected Change the number of time it repeats to the amount you'd wish it play Select how long after the media file ends you’d like something to happen If no input - If the caller does not press anything it would be ideal to make the phone ring the reception. So change this to Call Extension and enter the reception extension Once you have done this click add new action : Select the digit press and select the number u want to cause this action There are many action types - Play file : Play another media file - Call extension : Calls another phone within the company - Call PTSN number : you are able to enter a mobile number to call - Forward to call queue: sends caller to a call queue - Hang up: Hang up the phone - Forward to a hunt group : Sends caller to another hunt group - Forward to another IVR : Go to another IVR Keeping adding new actions Click save once done. If you have any other queries visit our youtube page for more videos on everything VoIP Related Youtube - https://www.youtube.com/channel/UCLmvGUVtda6q5TzcTNo2wRA/videos Or visit or social media accounts below to get in contact Website - https://www.callwise.com Twitter - twitter.com/Callwise1 LinkedIn - https://www.linkedin.com/company/19069189/ Facebook - https://www.facebook.com/Callwise-1293864264122923/
bottom of page